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Our Service Frequently Asked Questions
  • How long does it take to get a response after we send you an inquiry?

    We will respond within 24 hours of receiving your inquiry on weekdays.

  • Are you a direct manufacturer or a trading company?

    We have our own production facility and an international trade department, and we manufacture and sell our own products.

  • What products do you offer?

    We produce aluminum guide rollers, air shafts, steel rollers, rubber rollers, magnetic powder clutches, magnetic powder brakes, controllers, and other machinery accessories.

  • What are the main application areas for your products?

    They are suitable for printing, packaging, papermaking, textiles and non-woven fabrics, coating and laminating, electronics and new energy, plastics and film processing, and rubber and plastics processing.

  • Can you make custom products?

    Yes, we mainly make custom products. We develop and produce products based on drawings or samples provided by customers.

  • Do you produce standard parts?

    Yes, in addition to custom products, we also have some standard parts primarily used in printing and packaging machinery.

  • What is your company's production capacity?

    We have over 10 assembly lines and over 60 production lathes, producing an average of 5,000 products daily.

  • How does your company ensure product quality?

    We adhere to strict ISO-standardized production processes, performing 12 rigorous quality inspection steps from raw material selection to finished product testing. This ensures the precision and accuracy of products like aluminum guide rollers and air shafts. We guarantee full factory inspection and rigorous control of key performance indicators.

  • What are your payment options?

    When you provide us with a quote, we will confirm the transaction method: FOB, CIF, CNF, or other. For batch production, we generally require a 50% down payment, followed by the balance before shipment after online inspection. Our payment method is T/T.

  • How are the goods shipped to customers?

    We typically ship by sea, as Shanghai Port and Ningbo Port are both very close to us. However, for urgent shipments, we can also arrange air freight, as Ningbo Airport and Shanghai International Airport are both very close to us.